Privacy Policy

1. About This Policy

Home Hero Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Your name and contact details (phone number, email address, home address) when you request a quote or book a service.
• Service-related information such as the type of cleaning or renovation work requested and property details.
• Payment information processed securely through third-party payment providers. We do not store full card details.
• Website usage data collected automatically through cookies and analytics tools (see Section 6).

3. How We Use Your Information

We use your personal information to:

• Provide and manage the services you have requested.
• Communicate with you about bookings, quotes, and service updates.
• Send you service reminders or follow-up communications where you have consented.
• Improve our website and service offerings.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Your Information

We may disclose your personal information to trusted third parties who assist us in operating our business, including scheduling software providers, payment processors, and communication platforms. These parties are required to handle your information in accordance with applicable privacy laws. We may also disclose information where required by law or to protect the rights and safety of our business or others.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.